Frequently Asked Questions
Question: I’m experiencing difficulties placing an online order and checking out.
Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage.
Question: How do I print my email voucher?
Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print it. The quality of the print finish will be determined by the print specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Can be mailed 1st class in a gift wallet for £5.95.
Question: Can I have a VAT receipt for my purchase?
Answer: Your order confirmation will have the VAT detail listed, if you require a more detailed document please contact us.
Question: I’ve received my voucher and there is a mistake on it, can I get it amended?
Answer: Yes please do contact us, we can amend or re-issue a voucher.
Question: I’ve lost my voucher, can I still make a booking?
Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.
Question: Can I extend or refund my voucher?
Answer: Yes vouchers can be extended any time before the expiry date. Refunds are not given on any of our vouchers but the value can be used toward other products we or our partnering companies offer.
Extension Charges
6 Months - Charged at £35.00
12 Months - Charged at £60.00
Question: I have only part used my voucher, can I carry forward the balance?
Answer: Each experience voucher has a unique identity code that can only be used for one transaction. Monetary value vouchers can be part redeemed.
Question: How do I redeem my voucher?
Answer: Prior booking is essential please contact us on the following number: +44 (0)1326 211311 or by emailing info@falmouthtrainingsolutions.co.uk.